Thunderbird Models Terms and Conditions

By using this site, you agree to the following terms and conditions. This does not affect your statutory rights.

Thunderbird Models can accept payment using your credit card processed by Paypal, bank wire or cheque drawn on a UK bank. Allow 3-5 working days for cheque to clear before goods are shipped. We will accept eCheques, however please be aware that these can take up to 10 working days to clear so your order could take considerably longer to be despatched should you choose this payment method.

All sales are in £ Sterling. Outside the UK, the actual cost to you will be in £ Sterling converted by your card provider to your local currency the day your card is billed.

UK orders will be sent by Royal Mail 1st or 2nd Class. International delivery will be shipped by airmail unless specified otherwise. At our discretion, large or heavy items may be sent by courier if it is more cost effective. For delivery charges please refer to shipping when order is placed.

Please note that the stock levels on this website are not "live". Although every effort is made to keep the inventory up to date, there may be an occasion when an ordered item is out of stock. In this case, a substitute may be suggested or the money will be refunded for the out of stock item. This will be communicated to the buyer before sending the order.

Price and availability are subject to change without notice. Thunderbird Models will not be held responsible for any damage either arising out of or in connection with the use of this website.

Cancellation and Returns Policy

Under the United Kingdom Distance Selling Regulations 2000 you have the legal right to cancel your order within 7 working days of receipt of the goods. Your right to cancel only applies if the item(s) are unmodified, have been properly used under normal conditions and have been properly stored, installed and maintained.

Faulty goods will be replaced with an identical item, or if this is unavailable then payment will be refunded in full together with return postage fees. Please contact us within 7 days of receipt of order before returning any items. The item(s) or parts thereof should be returned to us in the original packaging together with supporting documentation giving the invoice number and the nature of the defect or shortage.

Cookie Policy

This site uses cookies to enable quicker and easier navigation and customer log in. They will not track your movements outside of this website and they will not bombard you with targetted advertising. Continued use of this site constitutes acceptance of this policy or cookies can be disabled by adjusting your browser settings.

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